Return and Exchange Policy

At Book Stop, we strive to provide our customers with the best possible experience. If you are not completely satisfied with your purchase, we offer an exchange policy to ensure your satisfaction.

Please read the following guidelines carefully.

1. Eligibility for Exchange:

• Items eligible for exchange include books, stationery, and other merchandise purchased directly from Book Stop.
• Items must be in new, unused condition with all original packaging, tags, and receipts.
• Exchanges must be initiated within 30 days of the purchase date.

2. Non-Eligible Items:

• Sale items or clearance items are final sale and cannot be exchanged.
• Gift cards and downloadable content (e-books, audiobooks) are non-exchangeable.

3. Exchange Process:

• To initiate an exchange, please bring the item along with the original receipt to any Book Stop location.
• If you are unable to visit the store, please contact our customer service at [phone] or [e-mail] to discuss alternative arrangements.

4. Refunds:

• Refunds will not be issued for exchanged items. Instead, you will receive store credit or a replacement item of equal value.
• If the exchanged item is of lesser value, the difference will be issued as store credit.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and obtaining a replacement or store credit.

6. Shipping Costs:

• Customers are responsible for any shipping costs associated with returning items for exchange. We recommend using a trackable shipping service or purchasing shipping insurance for items over 25 euros.

7. Changes to Policy:

• Book Stop reserves the right to modify this exchange policy at any time. Any changes will be posted on our website and will take effect immediately.

8. Contact Information:

• For questions or concerns regarding our exchange policy, please contact us at:
  • Phone: [phone]
  • Email: [e-mail]
  • Address: Book Stop Avenue, Lisbon. 

Thank you for choosing Book Stop. We appreciate your business and look forward to serving you again!